To be the best and most progressive retail building, hardware and paint franchise in the South African hardware industry.
DIY DEPOT strives to:
- Project a professional image and deliver friendly, professional service consistently through well trained and motivated people.
- Search continuously for improvement through innovation and technology.
- Employ planning and decision making processes that provide clear direction and sense of purpose.
- Develop a leadership style throughout the franchise which encourages respect for individuals, teamwork and close identification with customers.
- Strive continuously to achieve agreed standards of quality at competitive cost levels.
- Meet or exceed customer expectations by continually improving our processes, products and services.